Here are the Shipping, Return, and Refund Policies for Gowri Puja Stores:
Shipping Policy
1. Shipping Locations
We deliver across India. Shipping charges and delivery times vary based on the destination.
2. Processing Time
Orders are processed within 1-3 business days after payment confirmation.
3. Delivery Time
- Standard Delivery : 2-5 business days
- Express Delivery : 1-3 business days (additional charges apply)
4. Shipping Charges
Shipping charges are calculated at checkout based on the product weight and delivery location.
5. Delayed or Lost Shipments
While we strive for timely deliveries, we are not responsible for delays caused by the courier service. However, we will assist in tracking lost shipments.
Return and Refund Policy
1. Return Eligibility
- Returns are accepted within 7 days of delivery.
- Items must be unused, in their original packaging, and in resalable condition.
- Non-returnable items: Incense sticks and customized products.
2. Return Process
- To initiate a return, email dmjsharma.divakaruni@gmail.com with order details and proof of damage (if applicable).
- Once approved, return shipping instructions will be provided.
- Customers are responsible for return shipping costs unless the item is defective.
3. Refund Process
- Refunds are processed within 7 days after the returned product is inspected.
- Refunds will be credited to the original payment method within 7 days.
Contact us at {dmjsharma.divakaruni@gmail.com} for questions related to refunds and returns.